Public Advisory: On QRS Deliveries and Inquiries

13 October 2020 - The Department of Foreign Affairs - Office of Consular Affairs (OCA) wishes to highlight to the public the following reminders when utilizing the courier delivery service (provided by Quick Reliable Service, Inc. or QRS) through the Passport Online Appointment System: 1) the consignee/receiver must match the name of the passport applicant whose name appears on the passport application form and e-receipt and 2) the delivery address and contact details should be correctly indicated using the link provided in the confirmation email for the passport appointment or through the email sent by QRS.

Failure to follow the above requirements may result in delays or non-delivery of the passport.

In the event that QRS is unable to deliver the passport after three attempts and the applicant is unreachable at any of the provided contact details, the passport will be returned to the Consular Office where the application was lodged.

For inquiries regarding passport delivery through QRS, including refunds, please call (+632) 8234 3488, from Monday to Saturday at 06:00 AM - 10:00 PM or Sunday & Holiday at 08:00 AM - 08:00 PM.

For inquiries and guidance regarding the passport application or renewal process, the public may email This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. or call (+63)2 8234 3488 for Passport Appointment concerns or (+63)977 353 3942 (Globe) or (+63)961 567 9324 (Smart) for other consular related concerns. END