Public Advisory: Temporary Closure of DFA Consular Offices in Santiago City (Robinsons Place Santiago) and  in Tagum City (CO Tagum)

12 September 2021  —  The Department of Foreign Affairs (DFA) advises the public that the operations of DFA Consular Office (CO) in Tagum City,  located at GMall of Tagum shopping center, and DFA Consular Office (CO) in Santiago, located at Robinsons Place Santiago in Isabela, are suspended from 10-14 September 2021 and 13-17 September 2021, respectively.

Consular Offices personnel have been infected with COVID-19 and other personnel have been identified as close contacts. As such, the COs have temporarily suspended operations to conduct thorough disinfection of its premises and to comply with the isolation and quarantine guidelines imposed by the Inter-Agency Task Force (IATF) for Emerging Infectious Diseases.

Affected applicants are informed of the following:

1. CO Santiago

a. Affected applicants with supposed appointments from 13-17 September 2021 will receive an email providing them the details of their alternative passport appointment.

b. Applicants who require emergency or urgent consular services may contact CO Santiago via 09178022014.

2. CO Tagum

a. Affected applicants with supposed appointments from 10-14 September 2021 will be given new schedules from 15-24 September 2021.

b. Applicants who require emergency or urgent consular services may contact CO Tagum by email (This email address is being protected from spambots. You need JavaScript enabled to view it. / This email address is being protected from spambots. You need JavaScript enabled to view it. /) or via landline (084 216 - 9846).

c. CO Tagum will resume its regular operations on Wednesday, 15 September 2021.

The Department requests the public's continued understanding as it adheres to the prescribed measures against the COVID-19 pandemic for the safety of personnel and applicants. Likewise, the Department urges applicants to ONLY refer to the official DFA platforms for announcements and updates. END