DFA Receives ISO 9001:2015 Quality Management System Certification

Secretary of Foreign Affairs Teodoro L. Locsin, Jr. received the ISO 900:2015 Certification of the Department of Foreign Affairs.

PASAY CITY 10 June 2022 – The Department of Foreign Affairs (DFA) officially received the ISO 9001:2015 Quality Management System (QMS) certification, issued by TÜV NORD Philippines, Inc., during a virtual ceremony held last 02 June 2022.

The Department’s ISO 9001:2015 certification was pursued in accordance with Executive Order (E.O.) No. 605, series of 2007, which mandates the implementation of QMS in the public sector with priority given to frontline services. The adoption of E.O. 605 entails the government’s delivery of quality public service, which requires the maintenance of a Citizen’s Charter and the regular ISO 9001 certification of processes, among others.

The ISO certification was issued following the DFA’s successful surveillance audit last 09 and 10 December 2021. The scope of the ISO 9001:2015 Certification includes the passport, authentication, and visa application services of the Office of Consular Affairs (OCA) in Aseana and its Consular Offices in NCR; the Assistance-to-Nationals services of the Office of the Undersecretary for Migrant Workers Affairs (OUMWA); and all other support services provided by DFA Home Office units.

In his speech, Secretary Locsin noted that “being certified as compliant to the ISO 9001:2015 Quality Management [System] is a comforting reassurance . . . a globally-recognized organization has recognized our efforts to strengthen the DFA.”

The DFA, having been ISO certified for six (6) consecutive years, remains consistent and true to its commitment of ensuring that the institution is “a resilient foreign service for a strong Philippines.” The DFA adheres to promoting a people-oriented public service, as demonstrated by the effective and efficient processes that are rigorously audited against the ISO 9001:2015 standards. END

Secretary of Foreign Affairs Teodoro L. Locsin, Jr. delivered his acceptance speech during the conference call with TÜV NORD Philippines, Inc.

Representatives of the DFA and TÜV NORD Philippines, Inc. during the virtual turnover ceremony of the ISO 9001:2015 Certification.