Consular Outreach in Philadelphia Serves About 250

The first batch of clients line up to avail of consular services. (Photo by NYPCG)

NEW YORK 10 May 2018 – The Philippine Consulate General in New York held its third Consular Outreach in Philadelphia, Pennsylvania last 28 April, in partnership with the Filipino Executive Council of Greater Philadelphia. The Consular Outreach provided nearly 250 consular services to clients who were also able to avail of overseas absentee voting registration. The Pag-IBIG Representative in New York was also present to entertain inquiries and process membership applications.

For the first time, Post has utilized the “service bell” concept to obtain immediate customer feedback. A bell next to a sign that reads “Please press bell if you are pleased with our service” has been strategically located. This provides real time feedback on the performance of the consular outreach team and serves as a job motivator for increased effectiveness and enhanced engagement. This service bell concept will be continued in all remaining consular outreach missions of Post. END

The Consular Outreach Team in action. (Photo by NYPCG)

For more information, visit www.newyorkpcg.dfa.gov.ph / www.newyorkpcg.org or https://www.facebook.com/PHLinNY/.