17 December 2013 - The Philippine Embassy in Riyadh conducted its thirtieth (30th) mobile consular services or Embassy on Wheels (EOW) at the Al Jazeera International School in Dammam on December 13 to 14.
The nine-member Embassy team was led by Vice Consul Maria Angelica C. Genotiva, and assisted by the Filipino community in Al Khobar.
Hundreds of Filipinos availed of the 2-day EOW, and 484 applicants claimed their passports.
The team provided 375 passport renewal services and 3 lost passport applications, extended 62 passports, provided 148 authentication, notarial / certification services and registered 22 births.
A total of 1,094 services were provided during the 2-day EOW in Al Khobar, including those who claimed their passports.
The Filipinos who were able to avail themselves of consular services also accomplished 278 client feedback forms out of 550 forms distributed.
The client feedback mechanism is part of the Embassy’s program to improve customer service. The following were the results of the survey:
QUALITY OF SERVICE |
EXCELLENT |
SATISFACTORY |
NEUTRAL |
UNSATISFACTORY |
POOR |
|
COURTEOUSNESS |
145 |
94 |
36 |
6 |
1 |
|
PROMPTNESS |
124 |
85 |
40 |
12 |
2 |
|
KNOWLEDGE & ABILITY |
137 |
90 |
29 |
6 |
2 |
|
FACILITIES |
EXCELLENT |
SATISFACTORY |
NEUTRAL |
UNSATISFACTORY |
POOR |
|
COMFORT |
120 |
103 |
39 |
8 |
1 |
|
CLEANLINESS |
118 |
101 |
37 |
10 |
3 |
|
SUFFICIENCY |
121 |
94 |
41 |
8 |
3 |
The next embassy on wheels in Al Khobar will provide passport services only on December 20 to 21. The list of those who have appointments can be found at http://philembassy-riyadh.org/index.php/component/k2/item/2241-listahan-ng-mga-aplikante-ng-passport-ngayong-20-21-december-2013-eow-al-khobar . END