PH Embassy in Phnom Penh Conducts Customer Service Training for Its Personnel

Cambodian Royal Group of Companies Chief Human Resource Officer Nicky Enriquez (standing right) gives a presentation to Philippine Embassy in Phnom Penh personnel on professional and polished delivery of customer services. (Phnom Penh PE photo)

PHNOM PENH 25 March 2019 — In line with its continuing goal to deliver efficient and effective consular and assistance-to-nationals services to Filipinos in Cambodia, officers and staff of the Philippine Embassy in Phnom Penh actively participated in a customer service training facilitated by Ms. Nicky Enriquez at the Embassy’s Consular Section on 09 March 2019.

Ms. Enriquez is an acknowledged people relations expert and one of the most sought-after human resource practitioners in Cambodia.

“As humans, we have the ability to be better tomorrow than yesterday,” Ms. Enriquez, who currently serves as Chief Human Resource Officer of the Royal Group of Companies of Cambodia said. She also underlined the significance of active listening and empathy when interacting with clients.

The training module consisted of lectures and simulation exercises on improving the customer experience of those availing of the Embassy's services.

“Our monthly client feedback platform consistently shows that more than 90 percent of the Embassy's clients are satisfied with our services," Ambassador to Cambodia Christopher B. Montero noted.

"However, as public servants, it is our duty to serve Filipinos in Cambodia not only in an efficient and effective manner, but also with a customer-friendly and empathetic disposition, especially our clients who are in dire situations,” he concluded.

Ambassador to Cambodia Christopher B. Montero (standing left) delivers his welcome remarks to Philippine Embassy in Phnom Penh personnel during the training. (Phnom Penh PE photo)

Personnel of the Philippine Embassy in Phnom Penh headed by Ambassador to Cambodia Christopher B. Montero (front row, center) pose with the resource speaker and organizational development expert Nicky Enriquez (front row, leftmost) and Carl C. Enriquez (front row, second from the right) after the training. (Phnom Penh PE photo)

Ambassador to Cambodia Christopher B. Montero (left) presents the Certificate of Appreciation to Nicky Enriquez (center) with Consul General Myca Magnolia M. Fischer (right) after the training. (Phnom Penh PE photo)

For more information, visit www.phnompenhpe.dfa.gov.ph, https://www.facebook.com/PHLinCambodia/ or @PhilippineIn on Twitter END