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Frequently Asked Questions on DFA Passport and Authentication Services

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PASSPORT APPOINTMENT

 

Appointment slots for July to September 2018 are still available.

If you do not see available online appointment slots, it does not necessarily mean that they have been completely taken up.

Please CLICK REFRESH as online appointments become available from time to time.

You can also CHECK THE NEXT OPENING as slots for July to September 2018 are made available at 12:00 noon and 9:00 p.m. Mondays to Saturdays except holidays.

You need to set an online appointment at http://www.passport.gov.ph.

Appointments cannot be made on Facebook or any other platform.

All appointments are free. Appointments not made through http://passport.gov.ph are not legitimate appointments.

The application form may be corrected based on your documents on the day of your appointment. Please tell the passport processor about it.

Please be reminded that any incorrect information that is inputted in the application form may result in delay in your application. Any misrepresentation on your part may be considered grounds for refusal or cancellation of your appointment.

Passports must be valid for at least 6 months from date of departure. We suggest that you renew your passport 10 months before the date of expiration.

An appointment is necessary for ALL lost passports and applicants will need to submit documents required of first time applicants.

In case of lost or stolen VALID passport, you will be required further to submit a Police Report and Affidavit of Loss. There will be a 15-day clearing period prior to the processing of application for the replacement of a lost valid passport.

In case of lost EXPIRED passport, you will be required further to submit an Affidavit of Loss; a Police Report is no longer necessary.

Passport processing fees for both new applications and renewal are as follows:

Regular Processing – P 950.00

Expedited Processing – P 1,200.00

Penalty for lost and mutilated passports – P 350.00

For applications made at Consular Offices in Metro Manila, processing and releasing of passports take 15 working days for regular processing and 7 working days for expedited processing.

For areas outside Metro Manila, processing and releasing of passports take 20 working days for regular processing and 10 working days for expedited processing.

For all Philippine Foreign Service Posts, processing and releasing of passports take around 4-6 weeks.

The above timetables do not include courier delivery.

The appointment code would be sent to the email you used in the application form.

Please also check for the appointment code in the spam folder or trash folder in your email, as your email provider may direct it to these folders. If you have not received it, you may contact the Appointment Hotline for assistance: (02) 234-3488.

Yes, you can reschedule your confirmed appointment by clicking the reschedule button.

Please note that:

a. You can only reschedule weekday appointment to another weekday;
b. You can only reschedule once; and
c. Rescheduling is subject to availability of appointment slots.

No. Please be at the site no more than 30 minutes before your scheduled appointment.

DFA will reschedule your appointment and will issue an advisory for the purpose.

Yes, you may cancel your appointment by clicking https://www.passport.gov.ph/appointment/view

Please be reminded that by canceling your appointment you forfeit your payment.

Yes, but subject to the evaluation by the consular officer of the proof of the importance/urgency of your travel.

 

PASSPORT REQUIREMENTS

 

The Postal ID, TIN ID, and Philhealth ID are not accepted as valid IDs for passport application purposes.

Here is the link for the accepted government-issued IDs: https://www.dfa.gov.ph/100-passport-information/141-list-of-acceptable-ids-at-least-1-of-the-following

Yes, a representative may accompany a minor child in applying for a passport.

For the requirements needed for children not accompanied by parents during the application process, please visit: https://www.passport.gov.ph/requirements/new-application-minor

By law, the entries in the birth certificate should be followed. If there is a mistake or missing entry in the birth certificate, the mistake should be corrected and the missing entry supplied prior to applying for a passport.

Please refer to https://psa.gov.ph/civilregistration/problems-and-solutions for the requirements and procedure.

Yes, NSO copies of certificates are still accepted.

NBI Clearance is only a supporting document for certain cases. Please refer to this link for the requirements: https://consular.dfa.gov.ph/passport

Yes, you may still use your IDs with your maiden name in applying for a passport, as long as you present your marriage contract.

For DFA Aseana: 7:30 a.m. – 5:00 p.m. (Monday to Friday) and 8:00 a.m. – 4:00 p.m. (Saturday)

For Mall-based COs: generally open from 10:00 a.m. to 6:00 p.m. (Monday to Saturday)

For COs Tuguegarao and Zamboanga: 8:00 a.m. to 5:00 p.m. (Monday to Friday)

 

PASSPORT COURTESY LANE

 

The following can avail of the Courtesy Lane Facility without need of an online appointment:

a. Senior citizens (60 years and over) with proof of age
• Senior citizen is allowed one (1) companion
• The companion of the senior citizen must be an immediate family member, i.e. spouse, siblings, adult children, adult grandchildren, and children-in-law of the senior citizen and must show proof of relationship.
• If the companion is not an immediate family member, the companion has to show proof of travel arrangements (e.g. confirmed plane or hotel booking) with the senior citizen to be able to avail of the courtesy lane facility.

b. People with disabilities (PWDs) with proof of disability
• PWD is allowed one (1) companion
• The companion of the PWD must be an immediate family member, i.e. spouse, siblings, adult children, adult grandchildren, parents-in-law, and children-in-law of the PWD and must show proof of relationship.
• If the companion is not an immediate family member, the companion has to show proof of travel arrangements (e.g. confirmed plane or hotel booking) with the PWD to be able to avail of the courtesy lane facility.

c. Solo parent with valid solo parent card, and his/her minor children

d. Minors seven (7) years old and below and his/her parents and minor siblings

e. Pregnant women
• If pregnancy is not visible, applicant must present medical certificate/records.

f. Overseas Filipino Workers (Land and Sea based) with valid proof of status, such as:
• Valid iDOLE card
• Valid Employment contract
• Valid Work Visa
• Seaman's book stamped at international border less than 365 days from date of application
• Senior citizens, PWDs, solo parents and their minor children, pregnant women, and OFWs have the option to choose from regular or expedited processing of their passport application.
• The companions of the senior citizens and PWDs, minors seven (7) years old and below, their parents and minor siblings are to be assessed expedited processing fee because they are not entitled to use the courtesy lane; they are accommodated for their convenience.
• All applications made on Saturdays — whether those entitled to use the Courtesy Lane or those accommodated for their convenience – shall be assessed expedited processing fees based on the relevant provision of the Passport Act.

To the extent possible, we accommodate all applicants who are entitled to use the courtesy lane. Consular Offices, however, may set limits depending on the number of applicants and the capacity of the Consular Office for the day.

Government employees may be accommodated in the courtesy lane at the DFA Consular Office in Aseana upon request and depending on the number of applicants and their capacity for the day.

 

PASSPORT ON WHEELS

 

Regarding the schedule of Passport on Wheels, kindly refer to your local government unit, school, company, or organization.

You may ask your local government unit, school, company, or organization to send a formal request to avail of the Passport on Wheels services.

 

PASSPORT ePAYMENT

 

ePayment can be done in four easy steps:
a. Visit http://passport.gov.ph and schedule your appointment.
b. Pay your passport processing fee at any of our authorized Payment Centers.
c. Print out the confirmed appointment packet that will be emailed to you after you have paid your passport processing fee.
d. Personally show up at the DFA consular office on the date and time indicated in your appointment, bringing with you a printed copy of your confirmed passport appointment packet.

For more information on ePayment, please visit http://dfa.gov.ph/dfa-news/statements-and-advisoriesupdate/16832-basic-information-on-the-dfa-epayment-portal

Your ePayment may not have been accepted for any of the following reasons:
• your ePayment reference number was expired or erroneous;
• your payment facility of choice is not an accredited partner of the DFA; or
• your appointment was not successfully completed.

You will have to secure another appointment.

 

PASSPORT CLAIMING AND DELIVERY

 

Please refer to your passport stub / receipt for your passport’s release date.

Please refer to the tracking number on your courier claim stub.

Yes, all mall-based Consular Offices allow for passport release during Saturdays.

DFA Aseana does not release passports on Saturdays.

 

PASSPORT FIXERS

 

Yes, it is a violation of the law. Violators will be prosecuted and barred from applying for passport. Appointments not made through http://passport.gov.ph are not legitimate appointments.

 

OTHER PASSPORT-RELATED INQUIRIES

 

If you notice an error in your passport, please go to the nearest Consular Office and inform them about the error so that it can be evaluated and rectified.

You may find the Consular Office nearest you at https://consular.dfa.gov.ph/directory

Yes, provided that you have not yet used your married name in any previous Philippine passport.

You may contact the Passport Division at This email address is being protected from spambots. You need JavaScript enabled to view it.

An ePassport is considered damaged or mutilated under the following conditions:
• Datapage or any information on it is rendered unreadable or has been torn removing any information from the page
• Passport chip has been damaged and is no longer readable
• Machine readable zone (MRZ) is no longer readable or has been torn from the datapage
• Photo on datapage is no longer visible, has been tampered, or the quality is questionable
• Page/s have been torn out and are no longer available
• Cover has been unstitched from the booklet
• Stitching of booklet has been undone
• Booklet has been severely water-damaged / water-logged and/or visa stamps have bled out

Should a passport be in any of the above conditions, the applicant must provide an Affidavit of Explanation.

Yes, as long as that is what is indicated in your birth certificate.

However, if you do have a middle name but it does not appear in your birth certificate, you need to have your birth certificate corrected first. Please refer to https://psa.gov.ph/civilregistration/problems-and-solutions for the requirements and procedure.

 

AUTHENTICATION OF DOCUMENTS ("RED RIBBON")

 

Here is the procedure for authentication services:
Step 1: Fill out an application form (Maximum of 5 documents per application form)
Step 2: Present a valid ID upon submission of the documents to the processing Window
Step 3: Pay appropriate Authentication Fee (Php 100/document – 4days processing / Php 200/document – 1 day) processing to the Cashier.
Step 4: Bring official receipt and claim the authenticated documents on indicated release schedule.

• For more details, please visit: http://consular.dfa.gov.ph/authentication

No appointment is needed for authentication services.

Authentication services are available only at the following Consular Offices:
• DFA Aseana,
• DFA NCR-Northeast (Ali Mall),
• DFA NCR-East (SM Megamall),
• DFA NCR-West (SM Manila),
• DFA NCR-South (Metro Gaisano Alabang) and
• DFA San Fernando, Pampanga

Yes, authentication services are available from Monday to Saturday. But authenticated documents are released only from Monday to Friday.

DFA Aseana does not have authentication services on Saturday.

Applicants must file/claim their documents personally. If you are unable to do so, you may send your authorized representative who may file/claim documents on your behalf. Your authorized representative must present a Special Power of Attorney, a photocopy of the applicant’s Valid ID bearing his/her signature and the representative’s own Valid ID bearing his/her signature and one photocopy.

For more information, please visit: http://consular.dfa.gov.ph/requirements-for-authorized-representative