Frequently Asked Questions on DFA Passport and Authentication Services
I. When will slots be opened? / Why are there no available appointment slots?
Appointment slots for December 2018 to January 2019 are still available.
If you do not see available online appointment slots, it does not necessarily mean that they have been completely taken up.
Please CLICK REFRESH as online appointments become available from time to time.
You can also CHECK THE NEXT OPENING as slots for the last three months of the year are made available at 12:00 noon and 9:00 p.m. Mondays to Saturdays except holidays.
II. Why are appointment slots always full?
The number of online appointment slots is based on the capacity of the consular offices to process passport applications.
New Online Appointment Slots are available every 12 p.m. and 9:00 p.m. Mondays to Saturdays except holidays.
Only senior citizens, persons with disabilities, solo parents and their minor children, pregnant women, minors seven (7) years old and below, and overseas Filipino workers may avail of the OFW or COURTESY LANE at DFA Aseana or at any DFA Consular Office to apply for passport.
III. How can I set an appointment? / Can I set my appointment here at the DFA Facebook page? / Do I still need to set an appointment for renewal?
You need to set an online appointment at http://www.passport.gov.ph.
Appointments cannot be made on Facebook or any other platform.
All appointments are free. Appointments not made through http://passport.gov.ph are not legitimate appointments.
IV. I made a mistake in filling out my application form. Will this affect my application? Will my appointment be cancelled?
The application form may be corrected based on your documents on the day of your appointment. Please tell the passport processor about it.
Please be reminded that any incorrect information that is inputted in the application form may result in delay in your application. Any misrepresentation on your part may be considered grounds for refusal or cancellation of your appointment.
V. My passport will expire on [DATE]. Can I already renew it?
Passports must be valid for at least 6 months from date of departure. We suggest that you renew your passport 10 months before the date of expiration.
VI. Can I reschedule my appointment? How do I reschedule my appointment?
Yes, you can reschedule your confirmed appointment by clicking the reschedule button.
Please note that:
- You can only reschedule weekday appointment to another weekday;
b. You can only reschedule once; and
c. Rescheduling is subject to availability of appointment slots.
VII. Can I come late to my appointment?
No. Please be at the site no more than 30 minutes before your scheduled appointment.
VIII. What will happen to my passport appointment if for any reason the date was declared a non-working day / holiday?
DFA posts suspension advisories during emergency cases and may be monitored at http://consular.dfa.gov.ph/advisories and also on the official DFA social media accounts:
- Can I cancel my appointment?
Yes, you may cancel your appointment by clickinghttps://www.passport.gov.ph/appointment/view
Please be reminded that by canceling your appointment you forfeit your payment.
IX. If I have an important/urgent travel, may I be accommodated at the courtesy lane?
Yes, but subject to the evaluation by the consular officer of the proof of the importance/urgency of your travel.
X. What are your operating hours? (depending on consular office)
For DFA Aseana: 7:30 a.m. – 5:00 p.m. (Monday to Friday) and 8:00 a.m. – 4:00 p.m. (Saturday)
For Mall-based COs: generally open from 10:00 a.m. to 6:00 p.m. (Monday to Saturday)
For COs Tuguegarao and Zamboanga: 8:00 a.m. to 5:00 p.m. (Monday to Friday)
LOST PASSPORTS AND MUTILATED PASSPORTS
I. I lost my passport, what should I do?
An appointment is necessary for ALL lost passports and applicants will need to submit documents required of first time applicants.
In case of lost or stolen VALID passport, you will be required further to submit a Police Report and Affidavit of Loss. There will be a 15-day clearing period prior to the processing of application for the replacement of a lost valid passport.
In case of lost EXPIRED passport, you will be required further to submit an Affidavit of Loss; a Police Report is no longer necessary.
II. When is a passport considered mutilated?
An ePassport is considered damaged or mutilated under the following conditions:
• Datapage or any information on it is rendered unreadable or has been torn removing any information from the page
• Passport chip has been damaged and is no longer readable
• Machine readable zone (MRZ) is no longer readable or has been torn from the datapage
• Photo on datapage is no longer visible, has been tampered, or the quality is questionable
• Page/s have been torn out and are no longer available
• Cover has been unstitched from the booklet
• Stitching of booklet has been undone
• Booklet has been severely water-damaged / water-logged and/or visa stamps have bled out
Should a passport be in any of the above conditions, the applicant must provide an Affidavit of Explanation.
PROCESSING FEE AND PROCESSING DURATION
I. How much is the passport processing fee? How long will the processing take?
Passport processing fees for both new applications and renewal are as follows:
Regular Processing – P 950.00
Expedited Processing – P 1,200.00
Penalty for lost and mutilated passports – P 350.00
For applications made at Consular Offices in Metro Manila, processing and releasing of passports take 12 working days for regular processing and 6 working days for expedited processing.
For areas outside Metro Manila, processing and releasing of passports take 12 working days for regular processing and 7 working days for expedited processing.
For all Philippine Foreign Service Posts, processing and releasing of passports take around 4-6 weeks.
The above timetables do not include courier delivery.
I. Where can I find my appointment code?
The appointment code would be sent to the email you used in the application form.
Please also check for the appointment code in the spam folder or trash folder in your email, as your email provider may direct it to these folders. If you have not received it, you may contact the Appointment Hotline for assistance: (02) 234-3488.
II. Where is my appointment email?
Applicants receive two (2) emails:
- Reference Number for payment
- Appointment Reference Number
If the appointment booking was successful and applicants were able to pay for their reserved appointment, the appointment code will be sent through the applicants' email. Appointment details may also be filtered in the spam/junk folder of the applicants.
I. What are the requirements for new applications? / What are the requirements for passport renewal?
You may refer to these links for the requirements:
For Adult New Applicants: https://www.passport.gov.ph/requirements/new-application-adult
For Adult Renewal: https://www.passport.gov.ph/requirements/passport-renewal-adult
For Minor New Applicants: https://www.passport.gov.ph/requirements/new-application-minor
For Minor Renewal: https://www.passport.gov.ph/requirements/passport-renewal-minor
II. Will my Postal ID, TIN ID, or Philhealth ID be accepted in applying for a passport?
The Postal ID, TIN ID, and Philhealth ID are not accepted as valid IDs for passport application purposes.
Here is the link for the accepted government-issued IDs: https://www.dfa.gov.ph/100-passport-information/141-list-of-acceptable-ids-at-least-1-of-the-following
III. Is NSO still accepted? Should I get a PSA copy?
Yes, NSO copies of certificates are still accepted.
IV. Is NBI Clearance required for passport application?
NBI Clearance is only a supporting document for certain cases. Please refer to this link for the requirements:https://consular.dfa.gov.ph/passport
I. I am currently abroad, can my mom / representative accompany my minor child for his/her passport application?
Yes, a representative may accompany a minor child in applying for a passport.
For the requirements needed for children not accompanied by parents during the application process, please visit: https://www.passport.gov.ph/requirements/new-application-minor
Yes, provided that you have not yet used your married name in any previous Philippine passport.
I. Will my IDs with my maiden name be accepted?
Yes, you may still use your IDs with your maiden name in applying for a passport if you are newly married (within the last 6 months from date of appointment) but you need to supply an NBI clearance under your married name as a supporting document.
PASSPORT COURTESY LANE
I. There are no available slots for passport appointment. Can I walk in instead?
The following can avail of the Courtesy Lane Facility without need of an online appointment:
- Senior citizens (60 years and over) with proof of age
• Senior citizen is allowed one (1) companion
• The companion of the senior citizen must be an immediate family member, i.e. spouse, siblings, adult children, adult grandchildren, and children-in-law of the senior citizen and must show proof of relationship.
• If the companion is not an immediate family member, the companion has to show proof of travel arrangements (e.g. confirmed plane or hotel booking) with the senior citizen to be able to avail of the courtesy lane facility.
- People with disabilities (PWDs) with proof of disability
• PWD is allowed one (1) companion
• The companion of the PWD must be an immediate family member, i.e. spouse, siblings, adult children, adult grandchildren, parents-in-law, and children-in-law of the PWD and must show proof of relationship.
• If the companion is not an immediate family member, the companion has to show proof of travel arrangements (e.g. confirmed plane or hotel booking) with the PWD to be able to avail of the courtesy lane facility.
- Solo parent with valid solo parent card, and his/her minor children
- Minors seven (7) years old and below and his/her parents and minor siblings
- Pregnant women
• If pregnancy is not visible, applicant must present medical certificate/records.
- Overseas Filipino Workers (Land and Sea based) with valid proof of status, such as:
• Valid iDOLE card
• Valid Employment contract
• Valid Work Visa
• Seaman's book stamped at international border less than 365 days from date of application
• Senior citizens, PWDs, solo parents and their minor children, pregnant women, and OFWs have the option to choose from regular or expedited processing of their passport application.
• The companions of the senior citizens and PWDs, minors seven (7) years old and below, their parents and minor siblings are to be assessed expedited processing fee because they are not entitled to use the courtesy lane; they are accommodated for their convenience.
• All applications made on Saturdays — whether those entitled to use the Courtesy Lane or those accommodated for their convenience – shall be assessed expedited processing fees based on the relevant provision of the Passport Act.
- Is there a cut-off time/quota in the courtesy lane?
To the extent possible, we accommodate all applicants who are entitled to use the courtesy lane. Consular Offices, however, may set limits depending on the number of applicants and the capacity of the Consular Office for the day.
II. Can government employees avail of the courtesy lane?
Government employees may be accommodated in the courtesy lane at the DFA Consular Office in Aseana upon request and depending on the number of applicants and their capacity for the day.
PASSPORT ON WHEELS
I. When will we have the Passport on Wheels in our local government unit, school, company, or organization?
Regarding the schedule of Passport on Wheels, kindly refer to your local government unit, school, company, or organization.
You may ask your local government unit, school, company, or organization to send a formal request to avail of the Passport on Wheels services.
I. How do I pay through ePayment?
ePayment can be done in four easy steps:
a. Visit http://passport.gov.ph and schedule your appointment.
b. Pay your passport processing fee at any of our authorized Payment Centers.
c. Print out the confirmed appointment packet that will be emailed to you after you have paid your passport processing fee.
d. Personally show up at the DFA consular office on the date and time indicated in your appointment, bringing with you a printed copy of your confirmed passport appointment packet.
For more information on ePayment, please visit http://dfa.gov.ph/dfa-news/statements-and-advisoriesupdate/16832-basic-information-on-the-dfa-epayment-portal
Your ePayment may not have been accepted for any of the following reasons:
• your ePayment reference number was expired or erroneous;
• your payment facility of choice is not an accredited partner of the DFA; or
• your appointment was not successfully completed.
You will have to secure another appointment.
III. Where is my reference number?
Applicants who have successfully booked an appointment will receive their reference number through the email address they have in the online appointment system.
If applicants did not receive the reference number, it may be due to any of the following:
- You may check your spam/junk mail for filtered messages. This may depend on your email setting. Other mail servers block messages coming from certain domains.
- You may have used an email with a different domain. It is indicated in the online appointment website (http://passport.gov.ph) under the Warning Section that the system is optimized for Yahoo or Gmail accounts.
- You may have used an inactive email address. Using an email address that has not yet been created or was created after setting an online appointment will not receive the confirmation email. Further, online appointments cannot be confirmed through Facebook.
- You may have not completed your booking within 15 minutes. Applicants are given 15 minutes to finish the whole online appointment process. Please be informed that some network connections (i.e. corporate network) can block users from accessing specific sites.
- You may have provided the online appointment system the wrong email address.
PASSPORT CLAIMING AND DELIVERY
I. When can I claim my passport?
Please refer to your passport stub / receipt for your passport’s release date.
II. What do I do if the courier has not delivered my passport on the release date?
Please refer to the tracking number on your courier claim stub.
III. May I pick-up my passport on a Saturday?
Yes, all mall-based Consular Offices allow for passport release during Saturdays.
DFA Aseana does not release passports on Saturdays.
IV. Can I claim my passport on a later date?
Passports can be claimed on a later date but not exceeding 6 months from the date of release indicated on the receipt.
I. Is obtaining an appointment from fixers and passport appointment assistance services illegal?
Yes, it is a violation of the law. Violators will be prosecuted and barred from applying for passport. Appointments not made through http://passport.gov.ph are not legitimate appointments.
II. A lot of people are making money out of the online appointment system. What is DFA doing about this?
The DFA reports all alleged fixer accounts to Twitter and Facebook Philippines with strong recommendations that these be taken down. Further, we coordinate with NBI and the PNP Anti-cybercrime Group to investigate individuals for violating the Anti-Red Tape Act.
OTHER PASSPORT-RELATED INQUIRIES
I. My passport’s information is incorrect. / My passport has a typographical error. What should I do?
If you notice an error in your passport, please go to the nearest Consular Office and inform them about the error so that it can be evaluated and rectified.
You may find the Consular Office nearest you at https://consular.dfa.gov.ph/directory
By law, the entries in the birth certificate should be followed. If there is a mistake or missing entry in the birth certificate, the mistake should be corrected and the missing entry supplied prior to applying for a passport.
III. What should I do, my name is in the DFA Watch List?
Yes, as long as that is what is indicated in your birth certificate.
However, if you do have a middle name but it does not appear in your birth certificate, you need to have your birth certificate corrected first. Please refer to https://psa.gov.ph/civilregistration/problems-and-solutions for the requirements and procedure.
V. Should I sign my passport?
Yes. Your signature is necessary to validate your passport.
VI. Who should I contact regarding my suspended passport?
For suspended passports, applicants may proceed to DFA Aseana – Passport Division or your nearest Consular Office for inquiries or clarifications.
AUTHENTICATION OF DOCUMENTS ("RED RIBBON")
I. How do I get my documents authenticated?
Here is the procedure for authentication services:
• Step 1: Fill out an application form (Maximum of 5 documents per application form)
• Step 2: Present a valid ID upon submission of the documents to the processing Window
• Step 3: Pay appropriate Authentication Fee (Php 100/document – 4days processing / Php 200/document – 1 day) processing to the Cashier.
• Step 4: Bring official receipt and claim the authenticated documents on indicated release schedule.
- For more details, please visit: http://consular.dfa.gov.ph/authentication
No appointment is needed for authentication services.
III. Where can I submit documents for authentication? / Are authentication services available on Saturdays?
Authentication services are available only at the following Consular Offices:
• DFA Aseana,
• DFA NCR-Northeast (Ali Mall),
• DFA NCR-East (SM Megamall),
• DFA NCR-West (SM Manila),
• DFA NCR-South (Metro Gaisano Alabang) and
• DFA San Fernando, Pampanga
Yes, authentication services are available from Monday to Saturday. But authenticated documents are released only from Monday to Friday.
DFA Aseana does not have authentication services on Saturday.
IV. Can I send a representative to have my documents authenticated for me? What are the requirements?
Applicants must file/claim their documents personally. If you are unable to do so, you may send your authorized representative who may file/claim documents on your behalf. Your authorized representative must present a Special Power of Attorney, a photocopy of the applicant’s Valid ID bearing his/her signature and the representative’s own Valid ID bearing his/her signature and one photocopy.
For more information, please visit: http://consular.dfa.gov.ph/requirements-for-authorized-representative