Public Advisory: DFA Temporary Off-site Passport Service (TOPS) in SM Seaside Cebu Now Open 

TOPS Cebu 1

The Head of Consular Office, Ms. Zenia Madonna A. M. Clemente (left) leads the opening of TOPS SM Seaside along with SM Regional Operation Manager for Visayas, Mr. Antonio Jayme M. Del Prado (right). (DFA-OCA photo)

21 OCTOBER 2021 – In response to the public’s clamor for more appointment slots in the Visayas region, the Department of Foreign Affairs (DFA) is pleased to announce the launch of the first Temporary Off-Site Passport Services (TOPS) site in the Visayas at:

SM Seaside Cebu City
3F, Mountain Wing (main), SM City Seaside Cebu, South Road Properties, Cebu City

The opening of TOPS-SM Seaside Cebu is part of the DFA’s plan to roll-out regional TOPS operations to provide passport services to applicants living outside Metro Manila. Initially, TOPS SM Seaside is expected to serve 300 applicants daily. 

This TOPS site is supervised by a DFA Consular Office (CO) and all frontline operations, such as passport processing and encoding are done off site. Any follow-ups and additional requests are carried out by the Supervising Consular Office. TOPS SM Seaside Cebu is under the supervision of CO Cebu.

The Department thanks the public for its understanding, as it continues to find ways to meet the increasing demand for passport services, while strictly adhering to the guidelines set by the Inter-Agency Task Force (IATF) for the Management of Emerging Infectious Diseases to prevent the spread of the COVID-19 pandemic, and to ensure the safety of its applicants and its personnel. END

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The entrance of TOPS SM Seaside Cebu lined with applicants waiting for their appointment schedule. (DFA-OCA photo)