Public Advisory on the Suspension of Operations on 03 September 2024 at DFA Aseana, Consular Offices, and TOPS Sites in National Capital Region (NCR) and Region IV-A

PARAÑAQUE CITY, 02 September 2024 – The Department of Foreign Affairs (DFA) informs the public that due to continuous inclement weather brought about by Tropical Storm “Enteng”, passport and authentication services in DFA Aseana and DFA Consular Offices (COs) and Temporary Off-Site Passport Services (TOPS) in the National Capital Region (NCR) and Region IV-A are suspended on Tuesday, 03 September 2024, pursuant to the announcement from the Office of the Executive Secretary.

Affected applicants for consular services with confirmed appointment on Tuesday, 03 September 2024, in DFA Aseana and Consular Offices (COs) and Temporary Off-site Passport Services (TOPS) in the National Capital Region (NCR) and Region IV-A will be rescheduled as follows:

FOR PASSPORT APPLICANTS:

1. Reschedule of Passport Application Appointment

Affected passport applicants at DFA Aseana and Consular Offices (COs) in the National Capital Region (NCR) and Region IV-A will be accommodated from Wednesday, 04 September 2024 to Thursday, 03 October 2024, at their respective original appointment site.

Meanwhile, affected TOPS applicants will be accommodated from Wednesday, 04 September 2024 to Thursday, 03 October 2024, at their respective Supervising Consular Offices (SCOs). Said applicants are instructed to follow the same time slot of their appointment.

For guidance, applicants may visit the attached link to verify the corresponding SCO per TOPS Site: https://consular.dfa.gov.ph/transparency/tops-directory

       2. Passport Release

Passport Releasing Service Center at DoubleDragon Meridian Park, Pasay City will also suspend its operations on Tuesday, 03 September 2024, and will resume operations on Wednesday, 04 September 2024. Any passport releases scheduled on the said date will be rescheduled on the next working day.

Our clients’ safety and convenience is of utmost importance to us; thus, we indulge the public’s patience and understanding regarding the suspension of operations. Rest assured that the necessary services will be provided upon resumption of operations. Affected applicants are advised to observe the one-month grace period in processing their passport applications, to avoid crowding and long queues once operations resume.

For inquiries and urgent matters, affected applicants may reach us through the provided email addresses and via the links attached below:

DFA Aseana: This email address is being protected from spambots. You need JavaScript enabled to view it. / This email address is being protected from spambots. You need JavaScript enabled to view it.  

Consular Offices: https://consular.dfa.gov.ph/transparency/co-directory

TOPS Sites: https://consular.dfa.gov.ph/transparency/tops-directory

For further information regarding passport requirements please visit: https://consular.dfa.gov.ph/services/passport/requirements

FOR AUTHENTICATION APPLICANTS

1. Affected Authentication applicants with confirmed appointments at DFA-Aseana and Consular Offices will be accommodated on the following dates:

Affected applicants must present their confirmed appointment packets which show that their original schedule was for 02 and 03 September 2024.

        2. Releasing of Authenticated Documents at Double Dragon Plaza

Applicants may refer to their Official Receipts or Authentication Slips for the original releasing date.

For further inquiries, please feel free to reach out through the following Consular Office’s email address:

Applicants may also contact us through the telephone number provided below:

• For Passport Appointment Concerns:

(02) 8234 – 3488

• For Passport, Authentication and other Consular Inquiries:

(02) 8651 – 9400

• Passport Releasing Hotline:

0939-320-0569 (Smart)

• Authentication Concerns Hotline:

8651-9400 loc. 2266